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FAQ
Frequently Asked Questions (FAQ)
Welcome! Below you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to contact us — we’re happy to help!
1. What types of products do you sell?
We specialize in high-quality tumblers, insulated cups, and bottles designed to keep your drinks at the perfect temperature for hours. Whether you're sipping hot coffee or staying hydrated with cold water, we've got the perfect drinkware for your lifestyle.
2. Are your tumblers and bottles insulated?
Yes! All of our tumblers and bottles feature double-wall insulation to keep beverages hot or cold for extended periods — perfect for both busy mornings and long days on the go.
3. What materials are your products made from?
Our products are made from high-quality, BPA-free materials including stainless steel, food-grade plastic, and durable silicone components. We prioritize safety, durability, and eco-conscious choices in everything we offer.
4. Are your products dishwasher safe?
Most of our items are top-rack dishwasher safe, but we recommend hand-washing for best results and to extend the life of your product. Specific care instructions are provided with each product listing.
5. Do you offer custom or personalized tumblers?
Yes, we offer customization options on select products! Whether you want a name, logo, or custom design, check out our customization page or contact us directly for bulk and personalized orders.
6. Where do you ship?
We currently ship across United States andd Canada and offer international shipping to select countries. Shipping rates and delivery times are calculated at checkout.
7. How long does shipping take?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days depending on your location. You’ll receive tracking information as soon as your order ships.
8. What’s your return policy?
We want you to love your purchase. If you're not satisfied, we accept returns within 30 days of delivery for unused and undamaged items. Please visit our Returns & Exchanges page for full details.
9. How can I contact your team?
We’re here to help! You can reach us through our Contact Us page. We typically respond within 24–48 business hours.