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Return & Refund Policy
Return Policy
We want you to love your purchase — but if something’s not quite right, we’re here to help.
Please review our return policy below to ensure a smooth process.
30-Day Return Guarantee
If you're not completely satisfied with your purchase, you can return most items within 30 days of delivery for a refund or exchange.
To be eligible for a return:
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Items must be unused, unwashed, and in their original packaging.
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You must have proof of purchase (order number or receipt).
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Customized or personalized items are non-refundable, unless they arrive damaged or defective.
How to Start a Return
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Contact Us
Email us at our contact us page with your order number and reason for the return. -
Wait for Instructions
We’ll respond within 1–2 business days with return instructions and a return shipping address. -
Ship Your Item
You’ll be responsible for return shipping unless the item was defective, damaged, or incorrect.
Refunds
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping costs are non-refundable unless the return is due to our error.
Exchanges
Need a different color, size, or style? Let us know! Exchanges are accepted for items of equal or lesser value (plus/minus any difference), subject to stock availability.
Damaged or Defective Items
We take quality seriously. If your item arrives damaged, defective, or incorrect:
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Please contact us within 7 days of delivery.
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Include photos and a brief description in your message.
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We’ll make it right — at no cost to you.
Non-Returnable Items
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Customized or personalized products
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Clearance or final sale items
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Gift cards
Questions?
If you have any questions about your order, returns, or anything else, don’t hesitate to contact our support team at sales@obiatar.com
Thank you for shopping with us — we truly appreciate your support!